• Topçu İbrahim Sok. Akdoğan Apt. No:11 D:9 İçerenköy Mah., 34752 Ataşehir / İstanbul
  • +90 216 555 50 50

Customer Service Specialist


We're looking for Customer Service Specialist for our multinational client which is in industrial automation sector.


  • Bachelor’s degree in science or engineering.
  • Min.3 years working experience in Customer Service and Supply Chain multi-functions (3PL Management, Transportation Management, Supplier Management etc.) preferably in an international company.
  • Preferably 2-3 years’ working experience in sales department with logistic knowledge.
  • Bachelor level education or equivalent in experience
  • Advanced knowledge on MS Excel and PowerPoint
  • Excellent command of English is required.
  • Must have good problem-solving skills, work independently, stress resistant, be a team player, able to work in a fast-moving environment and have a friendly, helpful personality.
  • Good administration & organizational skills.
  • Work accurately and timely
  • Military service should be completed for male candidates


  • Receive, check and process customer orders to SAP, check/confirm delivery date
  • Monitor customer order backlog and pro-actively initiate expedites with the objective to meet Customer Requested Delivery date.
  • Manage customer forecast, analyze forecast demand against actual orders, and coordinate relevant actions with supply chain, sales and customer.
  • Create shipment in SAP and release to warehouse, coordinate with warehouse for shipment issue. Prepare shipping document
  • Co-ordination of any special shipping arrangement with warehouse/transportation company and SCM team
  • Issue invoice and proforma invoice. Review AR/ follow up overdue invoice,
  • Support customers inquiries (availabilities, price, product information etc.), create and maintain customer master data, maintain/update customer price data in SAP, build and maintain a good relationship with customers, Maintain material master data, set up new product, maintain price etc.
  • Demand management: forecast analysis/review, safety stock review, monitor/maintain stock level etc.
  • Issue purchase order, update delivery date, monitor inbound schedule, prepare import document, monitor vendor performance, resolve customs issue etc.
  • Managing all customs procedures for different product groups and overseas shipments from different locations.
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